Cyber attack downs Les Schwab’s online ticketing

Published 12:00 am Saturday, June 2, 2018

Ticketfly went offline Thursday following a digital attack, but Les Schwab Amphitheater in Bend, which uses the service for its ticketing, does not anticipate any problems.

As of Friday, the main page for ticketfly.com displays this message: “Following a series of recent issues with Ticketfly properties, we’ve determined that Ticketfly has been the target of a cyber incident. Out of an abundance of caution, we have taken all Ticketfly systems temporarily offline as we continue to look into the issue. We are working to bring our systems back online as soon as possible.”

The message also directs visitors to ticketf.ly/update for more information. The company does not know when its systems will be back online or if customers’ personal information was compromised, according to that page.

Cash-only tickets for Les Schwab Amphitheater shows are available at the Ticket Mill in the Old Mill District and at the door on the day of the performance. Ticketfly is temporarily moving online ticketing for its events, including Les Schwab shows, to Eventbrite (eventbrite.com), which owns Ticketfly; so far, tickets for the Slightly Stoopid show June 9 are available on that site, and the rest should be on the site by the end of the weekend, said Marney Smith, venue director.

People who purchased tickets through Ticketfly before the attack should bring a photo ID and a printed copy of the ticket, if possible, to the show, according to the Ticketfly update page. If the ticket was purchased by someone other than the person attending the show, the attendee should bring the “original credit card used to purchase the ticket; a photocopy of the original buyer’s ID; and a note from the original buyer authorizing you to pick up the ticket(s),” according to the page.

Smith said there is a plan in place for the Jethro Tull show June 8, but the venue expects the issue to be resolved before then.

“The customers will be fine, and all tickets will be validated,” Smith said. “This is what the service fees people pay for the tickets go to ensure, that you actually have a valid ticket regardless of what issues happen with the show or the ticketing company or the venue. Your ticket is guaranteed.”

As for customers’ personal information being compromised, Smith said the venue is “not privy to any additional information” beyond what Ticketfly has released.

The Capitol’s website is down following the attack. People can buy tickets for the venue’s upcoming events, including the Pato Banton show June 7, at Ranch Records or Recycle Music, said Capitol owner Nate Edgell.

— Reporter: 541-617-7814, bmcelhiney@bendbulletin.com

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