Tesla’s stock price sank Thursday after Consumer Reports blasted the reliability of the company’s new Model 3 sedan and dropped it from a list of recommended vehicles.

“Consumers expect their cars to last — and not be in the repair shop. That’s why reliability is so important,” said Jake Fisher, senior director of automotive testing at Consumer Reports.

Problems reported by Model 3 owners include loose body trim and glass defects, the organization said. The glass in the back window in Consumer Reports’ Model 3 test car cracked in the parking lot during a cold snap.

Tesla’s stock price dropped sharply after the news was released about 9:30 a.m., and was trading around $292, down 3.5 percent, by noon.

Consumer Reports dropped the Tesla Model S luxury sedan from its recommended list last year. The Model X luxury SUV was never recommended.

Despite the reliability problems, the Model 3 ranks high in Consumer Reports’ customer satisfaction survey. The most recent survey came out last month. In fact, social media complaints from Model 3 owners — which include battery malfunctions, computer-system failures, door handles that won’t open and body parts filling with snow and falling off — are often accompanied by comments such as “still love the car.”

The company is suffering from slow response rates from customer service representatives, inability to get cars serviced and waits for parts that can last for months.

Chief Executive Elon Musk acknowledged those problems in a call with analysts last month. He said the company is reconfiguring its logistics system and introducing a phone app to schedule appointments.

Tesla did not return requests for comment.

Tesla’s future depends on the success of the Model 3, originally positioned as a mass-market electric sedan. After a slow start riddled with production problems, the company sold 145,000 Model 3s in 2018. Sales in Europe have just begun. Social media forums in Europe are busy with complaints about delivery and quality issues.