Conference rooms often vulnerable to hackers

Published 4:00 am Tuesday, January 24, 2012

Businesses spend billions of dollars each year beefing up security on their computer systems and employee laptops. They agonize over the confidential information that employees send to their Gmail and Dropbox accounts and store on their iPads and smartphones. But rarely do they give much thought to the ease with which anyone can penetrate a videoconference room where their most guarded trade secrets are openly discussed.

HD Moore, a chief security officer at Rapid 7, a Boston-based company that looks for security holes in computer systems, has found it easy to get into several top venture capital and law firms, pharmaceutical and oil companies and courtrooms across the country. He even found a path into the Goldman Sachs boardroom.

“The entry bar has fallen to the floor,” said Mike Tuchen, chief executive of Rapid 7. “These are literally some of the world’s most important boardrooms — this is where their most critical meetings take place — and there could be silent attendees in all of them.”

Ten years ago, videoconferencing systems were complicated and erratic, and ran on expensive, closed high-speed phone lines. Over the past decade, videoconferencing — like everything else — migrated to the Internet. Now, most businesses use Internet protocol videoconferencing — a souped-up version of Skype — to connect with colleagues and customers. Most of these new systems were designed with visual and audio clarity — not security — in mind.

Rapid 7 discovered that hundreds of thousands of businesses were investing in top-quality videoconferencing units, but were setting them up on the cheap. At last count, companies spent an estimated $693 million on group videoconferencing from July to September of last year, according to Wainhouse Research.

Two months ago, Moore wrote a computer program that scanned the Internet for videoconference systems that were outside the firewall and configured to automatically answer calls. In less than two hours, he had scanned 3 percent of the Internet.

In that sliver, he discovered 5,000 wide-open conference rooms at law firms, pharmaceutical companies, oil refineries, universities and medical centers. He stumbled into an attorney-inmate meeting room at a prison, an operating room at a university medical center, and a venture capital pitch meeting where a company’s financials were being projected on a screen.

In some cases, Moore discovered he could leap from one open system into its address book and dial into the conference rooms of other companies, even those companies that put their system behind the firewall.

Said Tuchen, “Any reasonably computer literate 6-year-old can try this at home.”

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