BendBroadband updates email

BendBroadband successfully launched its updated email system this week, although users jammed help lines with questions and problems, according to a spokeswoman for the cable TV and Internet provider.

“As anticipated, we have a fairly high call volume right now from users impacted by one of a few technical issues or from users who require personal help with settings or password issues,” wrote Krista Ledbetter , BendBroadband associate public relations manager, in an email Wednesday.

The upgrade occurred in two phases, first on early Tuesday for customers with chamberscable.com addresses and then early Wednesday for those with bendbroadband.com or bendcable.com addresses. The company, since May 2014 a subsidiary of Chicago-based Telephone and Data Systems, installed a new email application, Zimbra, which operates on a Synacor platform. The installations were meant to address a series of email service outages that plagued BendBroadband customers this year, most recently in August.

Ledbetter said the installation came off as expected. “Long story short,” she said, “there is no major technical issue happening, it’s mostly growing pains from a complex upgrade that we’re working diligently to resolve. We expected as much, so we’ve done our best to prepare.”

For more information, visit the BendBroadband page at www.bendbroadband.com/emailupgrade.

— Bulletin staff report