United Airlines says it’s bumping fewer passengers since dragging scandal
Published 11:13 am Friday, July 28, 2017
United Airline’s image took a beating in April because of an ugly incident caught on video involving a passenger who was dragged from his seat.
Since an initial defensive response, the carrier has been working overtime to rebound from the scandal.
The Chicago-based carrier this week reported that the number of passengers involuntarily denied seats has fallen sharply following the fracas involving Dr. David Dao, who was yanked from his seat by airport police and dragged down the aisle of the plane preparing to head from Chicago to Lexington, Ky.
United said 260 travelers were involuntarily denied seats in May and June, down 85 percent from 1,700 in the same two months in 2016.
The carrier’s chief executive, Oscar Munoz, said the airline has adopted most of the 10 changes it promised in response to the Dao incident.
The changes include increasing the incentive payment offered passenger to voluntarily give up a seat on an overbooked flight to $10,000 and assembling a team to find ways to get travelers to their destinations when flights are overbooked.